Service / Repair.

Step 1: Service / repair request
It is essential to complete the registration form in full before sending us your device or dispersing aggregate. This is necessary in order to enable our Service Department to help you in the best possible way and to exclude any risks which the product may cause. Our rapid and straightforward service registration process also allows us to identify the product and offer you an appropriate solution.

Step 2: Dispatch
You may dispatch your product to us once you have sent the online form, e-mailed or faxed us the PDF form. You may, of course, also send the form together with your product.

Selection of the right logistics centre
In order to avoid possible additional time, trouble and expense when sending an item in for repair, it is important to select the right logistics centre and to address your parcel correctly.

Please make sure that your item is dispatched to the right place. We will otherwise be forced to pass on any additional expenditure incurred, including customs clearance fees, increased costs of dispatch and other costs not mentioned here.

Step 3: Cost Estimate And Return Shipment
All repair and services with an order value of up to $200 will be carried out without a cost estimate/offer and without consultation. Cost estimates will be prepared at the request of customers in the case of orders where the value exceeds $200.

We will make a processing charge of $90 if you request a cost estimate but later refuse our offer. These costs will be fully waived in the event of a repair or if a new device offered is ordered. As soon as the product has been repaired, it will be sent back to you in its original packaging. If the product or unit is irreparable, our sales team will do their best to work with you to find a suitable and cost-effective solution.